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Client Services - Customer Service Skills

Client Services - Customer Service Skills

Great customer service goes beyond meeting basic needs; it's about creating memorable experiences that leave customers feeling valued and satisfied.

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Responsable Ana Gamez
Dernière mise à jour 01/03/2024
Temps d'achèvement 14 minutes
Membres 3
Basique Customer Service
  • Communication
    4Leçons ·
    • Client Services - Communication - Dead Air
      10 xp
    • Client Services - Product Knowledge - Assess Expertise
      10 xp
    • Client Services - Communication - Be Interested
      10 xp
    • Explain Terms
      10 xp
  • Listening
    3Leçons ·
    • Active Listening
      10 xp
    • Being a Good Listener
      10 xp
    • Let Them Finish
      10 xp
  • Managing The Call
    1Leçons ·
    • Client Services - Manage The Call - Interrupting or Not
      10 xp
  • Difficult Clients
    1Leçons ·
    • Client Services - Difficult Clients
      10 xp