Client Services - Customer Service Skills
Great customer service goes beyond meeting basic needs; it's about creating memorable experiences that leave customers feeling valued and satisfied.
Cours privé
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| Responsable | Ana Gamez |
|---|---|
| Dernière mise à jour | 01/03/2024 |
| Temps d'achèvement | 14 minutes |
| Membres | 3 |
Basique
Customer Service
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Communication
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Client Services - Communication - Dead Air10 xp
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Client Services - Product Knowledge - Assess Expertise10 xp
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Client Services - Communication - Be Interested10 xp
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Explain Terms10 xp
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Listening
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Active Listening10 xp
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Being a Good Listener10 xp
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Let Them Finish10 xp
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Managing The Call
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Client Services - Manage The Call - Interrupting or Not10 xp
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Difficult Clients
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Client Services - Difficult Clients10 xp
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